Last week, the Shanghai Municipal Administration for Industry and Commerce from the 12315 hotline calls, the CPC Shanghai Municipal Committee of consumer complaints received 1344. Among them, the consumers reflected in the purchase of second-hand housing, the rights and interests of damage to more complaints.

complaint from a consumer perspective, a number of real estate agents against the legitimate rights and interests of consumers, mainly in the following areas: First, black-box operation, make improper post; second is to hide on the home Listing the real situation, resulting in under the family home after the do not see mortgage, loans and real estate certificates; third is nothing but an intermediary fees, is not serious about the whole family to perform the contract, or even wash their hands. For instance, Mr. Zou reflect consumers, in August this year, he bought through intermediaries a second-hand housing. According to the agreement, he paid up home 50,000 yuan deposit. However, a few days after the intermediary company called to tell him, go back on the home, and do not want to sell the. In this regard, Mr. Zou require notice to return home double deposit, but was rejected.

this, the City Consumer Protection Committee believes that intermediary companies operating in good faith should be based, in strict accordance with the laws and regulations to engage in real estate intermediary activities, can not use the dominant position, to conceal the true housing information, against the consumer informed right, right to choose, can not retain the intention money,诚意金, misappropriation of trade unsuccessful intermediary fees, against consumers the right to fair trade. In addition, the City Consumer Protection Committee reminded consumers, intermediary services in housing should keep a cool head, the signing of the agreement or pre-payment must understand the relevant terms and content, and see the purchase of basic housing situation is the same propaganda line, consider the payment after the signing. Avoid hasty signing so as to avoid unnecessary losses.

1344年上海周投诉二手房买卖“暗箱”操作的全

上周，上海市委工商行政管理局从12315热线电话，中共上海市委书记的消费投诉1344 。其中，消费者反映在购买二手房，权利和利益的损害的投诉。

从消费者的角度看，一些房地产经纪人的合法权利和利益的消费者，主要是在以下几个方面：{dy}，黑箱操作，妄加员额;二是隐藏在家庭上市真实的情况，造成下家后，没有看到抵押xx，xx和房地产证书;第三只不过是中介费，是不是认真的，全家人履行合同，甚至撒手不管。例如，消费者邹先生反映，今年8月，他通过中介购买二手住房。根据协议，支付了他家五点〇万元定金。然而，几天后中介公司打电话告诉他，回去的家，不想卖。在这方面，邹涛需要通知回家双重存款，但被驳回。

为此，市消费者权益保护委员会认为，中介公司经营诚意应根据，严格按照法律和规章从事房地产中介活动，不能使用的主导地位，掩盖真实住房信息，对消费者知情权，选择权，不能保留意向金，诚意金，侵吞贸易不成功中介费，侵害消费者的权利，公平贸易。此外，市消费者保护委员会提醒消费者，在房屋中介服务应保持清醒的头脑，该协定的签署或预先付款必须了解的有关条款和内容，并查看购买基本住房情况是相同的宣传线，考虑签署后付款。避免草率签字，以避免不必要的损失。